Get the right support, right when you need it
Find answers, connect with the right team, and keep your business moving.
Dedicated account management
If your account includes Account Engagement Management or Customer Success Management, your dedicated manager is your primary point of contact for:
- Reviewing how you receive international payments
- Optimizing how you pay suppliers and manage expenses
- Discovering additional capabilities available to your account
- Exploring eligibility for additional benefits, such as lower fees or higher card spend limits, depending on your account activity and jurisdiction, and always subject to Payoneer’s standard eligibility criteria
Contact Customer Care
Our Customer Care team is available 24/7 to support you with account, payment, and transaction-related queries.
Follow these simple steps to get in touch with us.
You will be able to track all your inquiries submitted through the contact form in My Requests.
Step 1 – Sign in
Sign in to your Payoneer Account for a personalized service experience
Step 2 – Visit support
Go to Payoneer Support Center
Step 3 – Choose channel
Choose your preferred channel: live chat, email, phone call, WhatsApp
Find answers instantly
Most questions can be resolved in minutes using our Help Center.
Browse step-by-step guides, FAQs, and helpful resources to quickly find what you need.
Trouble signing in?
If you’re having issues accessing your account, we’ve got you covered.
Find guidance on resetting your password, recovering access, or securing your account.
